French airline crew strike, 17 October to 21 October: will your flight go?

How much compensation for a delayed Heathrow to Vienna flight?

Check your flight

Free

On your boarding pass or booking email. easyJet 8706 works too.

Landed just after midnight? Pick the day before.

£220each if you land 3 hours or more late (€250 flying home from Austria)

This route is better than most of Britain's 200 busiest routes for 3-hour delays.

Flights a year
5,755
Distance apart
1,275 km
Land 3 hrs or more late
6a year

Last 12 months, CAA data

What you're owed

Leaving Heathrow

£220each under UK law

Leaving Vienna

€250each under EU law

Vienna is in the EU, so this applies whichever airline you fly.

Either figure is payable only when the delay was within the airline's control. A technical fault, a crew shortage or a late inbound aircraft all count; genuinely extraordinary circumstances such as severe weather or an air traffic control restriction do not.

Heathrow and Vienna are 1,275 km apart (1,500 km or less), and that distance is all that decides the amount. Which figure applies depends only on which end of the route you departed from, not which way you were travelling.

How many were on the booking

£220 each. £880 for a family of four.

£220 just you
£440 two of you
£880 a family of four

Flying home from Vienna: €250, €500, €1,000. Everyone with their own seat is paid, children included.

What it pays

Every way a Heathrow to Vienna flight can pay you

Find the line that matches what happened to you. The money is the same whether you landed 3 hours late or 9, because it is the distance that sets the price, not the wait.

What you get What happened
£220each You landed 3 hours or more late Counted from when the doors opened at Vienna, not from when you left Heathrow. About 6 flights a year on this route land 3 hours or more late.
£220each plus your money back or a new flight Cancelled, and they told you less than 2 weeks before Count the days from when they told you to the day you were meant to fly. Found out at the airport? That counts. If they put you on another flight, this is still owed unless that flight left and landed close to your original times. About 29 flights a year on this route are cancelled.
£220each £110 if they get you there quickly They bumped you off a full flight This one is owed the moment it happens, before you fly, and the airline cannot make you take a voucher instead. It halves to £110 if the flight they put you on gets you there within 2 hours of your original arrival time.
£220each sometimes more You missed your next flight and got in 3 hours late Judged on when you reached your final stop, not on this leg. One ticket for the whole trip means the money is worked out on the whole trip, so a longer leg can pay more.
€250each You were flying home from Vienna Vienna is in the EU, so that direction is paid in euros. Same 3 hours, same landing rule, whichever airline you fly.
Your ticket money back They cancelled and you did not travel at all Paid in money within a week, not vouchers, and you get it whatever notice they gave you.
Food and drinks You waited 2 hours or more at the airport On a flight this far it starts at 2 hours, whatever caused the delay. Keep the receipts.
A hotel and a taxi You were stuck overnight The airline pays for the room and for getting to it. Keep the receipts.
Nothing A big storm or an air traffic hold stopped the flight Airlines blame the weather a lot and are often wrong, so it is still worth putting the flight in.

How close the replacement flight has to be before a cancellation stops paying.

How bad is this route

Does this route get delayed a lot?

No, less than most. It's better than most of Britain's 200 busiest routes, with about 1 flight in 1,000 landing 3 or more hours late (0.1%).

That works out at about 6 flights a year crossing the 3-hour line, which is the point the airline has to pay.

When is it worst?

January 2026, when flights on this route ran an average of 14.7 minutes late.

From our own tracking

Recent delays on this route

Every flight on this route we logged running 3 or more hours late, or cancelled, since August. Each row shows the direction it actually flew, and only flights UK or EU rules cover are listed, so you may see far more of one heading than the other. Amounts are per person on the booking (half on the longest flights that landed 3 to 4 hours late). Airlines can still dispute a claim by proving the cause was outside their control, so check yours for the real answer.

BA729

British Airways

3 hrs 32 min

Vienna → London Heathrow Airport

4 Oct · 09:00 → 12:32

Claim €250AD€250 each, minus the claim firm's success fee, typically 20-30% plus VAT.

OS331

Austrian Airlines

3 hrs 3 min

Vienna → London Heathrow Airport

6 Oct · 08:20 → 11:23

Claim €250AD€250 each, minus the claim firm's success fee, typically 20-30% plus VAT.

OS337

Austrian Airlines

Cancelled

Vienna → London Heathrow Airport

8 Sept · 18:40

Depends on the notice you got

OS339

Austrian Airlines

Cancelled

Vienna → London Heathrow Airport

8 Sept · 21:40

Depends on the notice you got

BA729

British Airways

Cancelled

Vienna → London Heathrow Airport

9 Sept · 09:15

Depends on the notice you got

Yours in the list? Check it free and we'll tell you what the airline owes you.

See all the numbers for this route

In the last 12 months, 5,755 flights operated between Heathrow and Vienna, and 0.1% were 3 or more hours late, the threshold where £220 each becomes payable under UK261 (€250 under EU261).

Flights are landing on time more often than last year: 78.8% ran on time against 76.2% in the twelve months before, and the average delay fell from 12.2 to 10.4 minutes.

Heathrow to Vienna, last 12 months
Heathrow to Vienna, last 12 months Figure vs year before
Flights on this route 5,755 was 6,264
Ran on time (within 15 min) 78.8% ▲ was 76.2%
Average delay 10.4 min ▼ was 12.2 min
3 hours or more late (the line where they pay) 0.1% -
Cancelled 0.5% -
Flights 3 hours or more late (a year) 6 flights/year -

The CAA's figures don't separate arrivals from departures, so this covers the route both ways.

Heathrow to Vienna, month by month

14.4m
6.8m
13m
9.9m
9.5m
10.1m
14.7m
11.3m
5.2m
6.1m
10.9m
14m
JulAugSepOctNovDecJanFebMarAprMayJun

Worst month: January 2026, averaging 14.7 minutes.

Airlines on this route

Airlines flying this route

Airline 3 hrs or
more late		 Landed on time
Austrian Airlines 0.1% 75.9%
British Airways 0.2% 82.3%

Your rights

Your rights on this route

Every flight leaving Heathrow for Vienna is covered by UK law, whichever airline operates it. Flights the other way, leaving Vienna for Heathrow, are covered too if a UK or EU airline operated them; a flight that way on a non-UK, non-EU carrier falls outside it, though the Montreal Convention may still give you a claim. See the full breakdown on the 3-hour rule. Cancelled instead of delayed? Broadly the same amounts apply under different conditions. See cancelled flight compensation. Flying somewhere else in Austria? See every route between the UK and Austria.

Watch my flight

Flying soon? We'll watch your flight

If it lands 3 hours or more late we email you what you're owed.

Free, one email, no spam.

Other routes from Heathrow

See all airlines at Heathrow

Other routes to Vienna

See all flights between the UK and Austria

See all 200 routes  ·  See all UK airports  ·  See all airlines  ·  See all countries

Source: UK Civil Aviation Authority punctuality statistics, July 2025 to June 2026. Analysis by CheckFlightCompensation; the CAA is credited as the data source as its publication conditions require. Figures cover the 25 largest UK airports. Methodology and limitations.