Aurigny Air Services delay compensation, and how often you'll actually need it
£220 per passenger, if your Aurigny Air Services flight arrived 3 or more hours late
Every Aurigny Air Services route we hold a distance for falls in the same band, so that is the figure. About 123 Aurigny Air Services flights a year cross that line.
In the last 12 months, Aurigny Air Services operated 11,227 flights at UK airports, and 1.1% were 3 or more hours late, the threshold where £220 per passenger becomes payable.
Punctuality is up on last year: 72.2% of flights ran on time against 65.7% in the twelve months before, and the average delay fell from 25.1 to 17.4 minutes.
| Aurigny Air Services, last 12 months | Figure | vs year before |
|---|---|---|
| Flights at UK airports | 11,227 | was 10,862 |
| Ran on time (within 15 min) | 72.2% | ▲ was 65.7% |
| Average delay | 17.4 min | ▼ was 25.1 min |
| 3h+ late (compensation threshold) | 1.1% | - |
| Cancelled | 4.9% | - |
| Flights 3h+ late (a year) | 123 flights/year | - |
The CAA's figures combine arrivals and departures, so this covers both directions of travel.
Aurigny Air Services' delays, month by month
Worst month: February 2026, averaging 31.5 minutes.
How to claim from Aurigny Air Services
Aurigny Air Services takes compensation claims through its own online form. Claims can also go by email to customerservices@aurigny.com. On timing, they say: Aims to respond within 28 days, often much sooner. Compensation is not paid automatically, so nothing happens until you claim.
If you would rather write, their address for claims is Aurigny Air Services, Customer Services Department, States Airport, La Planque Lane, Forest, Guernsey, GY8 0DT, Channel Islands.
Aurigny is based in Guernsey, not the UK or EU, so by its own policy UK261/EU261 only covers flights departing the UK or Europe, not the Channel Islands, and it pays a flat €250/£220 rather than the usual distance-based amounts.
If Aurigny Air Services refuses and you think the refusal is wrong, the next step is the Civil Aviation Authority's Passenger Advice and Complaints Team, which can review the refusal and press the airline, though its finding is not binding. You do not need a solicitor and you do not pay to use it.
You can claim directly yourself and keep the whole payout, or a claim firm will do the chasing for a share of it. Both end up at the same place.
Claim route checked against Aurigny Air Services' own site and the CAA's dispute-scheme lists on 12 August 2026. Airlines move these pages, so tell us if a link has gone stale.
What the rules turn on
Where the flight departed decides everything, not the airline's nationality. Anything leaving a UK airport is covered by UK261 whoever operates it, and anything leaving the EU by EU261. A delay of 3 or more hours on arrival pays £220 to £520 per passenger when the cause was within the airline's control, which covers technical faults, crew shortages and the knock-on from a late inbound aircraft. It pays nothing when the cause was genuinely extraordinary, though airlines stretch that word further than the case law supports, so a refusal on those grounds is worth testing rather than accepting.
Aurigny Air Services at each UK airport
| Airport | 3h+ % | On-time % |
|---|---|---|
| Gatwick | 0.8% | 72.2% |
| Southampton | 1.8% | 73.8% |
| Manchester | 1.6% | 72.6% |
| London City | 0.3% | 74.3% |
| Jersey | 1.7% | 74.6% |
| Bristol | 1.0% | 67.7% |
| Birmingham | 1.7% | 74.9% |
| Exeter | 0.8% | 54.4% |
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Source: UK Civil Aviation Authority punctuality statistics, July 2025 to June 2026. Analysis by CheckFlightCompensation; the CAA is credited as the data source as its publication conditions require. Figures cover the 25 largest UK airports.