Norwegian delay compensation, and how often you'll actually need it
£220 or £350 per passenger, if your Norwegian flight arrived 3 or more hours late
The exact figure depends on how far you were flying, and the checker works it out from your route. About 27 Norwegian flights a year cross that line.
In the last 12 months, Norwegian operated 13,702 flights at UK airports, and 0.2% were 3 or more hours late, the threshold where £220 or £350 per passenger becomes payable.
Punctuality is up on last year: 77.2% of flights ran on time against 71.9% in the twelve months before, and the average delay fell from 14.5 to 11.1 minutes.
| Norwegian, last 12 months | Figure | vs year before |
|---|---|---|
| Flights at UK airports | 13,702 | was 13,480 |
| Ran on time (within 15 min) | 77.2% | ▲ was 71.9% |
| Average delay | 11.1 min | ▼ was 14.5 min |
| 3h+ late (compensation threshold) | 0.2% | - |
| Cancelled | 0.6% | - |
| Flights 3h+ late (a year) | 27 flights/year | - |
The CAA's figures combine arrivals and departures, so this covers both directions of travel.
Norwegian's delays, month by month
Worst month: January 2026, averaging 16.2 minutes.
How to claim from Norwegian
If Norwegian refuses and you think the refusal is wrong, the next step is the Civil Aviation Authority's Passenger Advice and Complaints Team, which can review the refusal and press the airline, though its finding is not binding. You do not need a solicitor and you do not pay to use it.
You can claim directly yourself and keep the whole payout, or a claim firm will do the chasing for a share of it. Both end up at the same place.
Claim route checked against Norwegian's own site and the CAA's dispute-scheme lists on 12 August 2026. Airlines move these pages, so tell us if a link has gone stale.
What the rules turn on
Where the flight departed decides everything, not the airline's nationality. Anything leaving a UK airport is covered by UK261 whoever operates it, and anything leaving the EU by EU261. A delay of 3 or more hours on arrival pays £220 to £520 per passenger when the cause was within the airline's control, which covers technical faults, crew shortages and the knock-on from a late inbound aircraft. It pays nothing when the cause was genuinely extraordinary, though airlines stretch that word further than the case law supports, so a refusal on those grounds is worth testing rather than accepting.
Norwegian at each UK airport
| Airport | 3h+ % | On-time % |
|---|---|---|
| Gatwick | 0.2% | 78.6% |
| Edinburgh | 0.2% | 77.9% |
| Manchester | <0.5% | 60.2% |
Flying soon? We'll watch your flight
Enter your flight and email. The moment it goes 3+ hours late or gets cancelled, we email you what you're owed and how to claim it. Free, one email, no spam.
Other airlines
Source: UK Civil Aviation Authority punctuality statistics, July 2025 to June 2026. Analysis by CheckFlightCompensation; the CAA is credited as the data source as its publication conditions require. Figures cover the 25 largest UK airports.