Isles of Scilly Skybus delay compensation, and how often you'll actually need it

How to claim from Isles of Scilly Skybus

We have not yet verified Isles of Scilly Skybus' own claim page, so rather than guess at a form or an address: search their site for "EU261" or "delay compensation", and use that form if there is one, because it routes into the right queue. Otherwise write to customer relations.

The rules do not change with the airline. What decides your claim is where the flight departed and how late it arrived, not whose aircraft it was. Claiming directly walks through the whole process, letter template included.

What the rules turn on

Where the flight departed decides everything, not the airline's nationality. Anything leaving a UK airport is covered by UK261 whoever operates it, and anything leaving the EU by EU261. A delay of 3 or more hours on arrival pays £220 to £520 per passenger when the cause was within the airline's control, which covers technical faults, crew shortages and the knock-on from a late inbound aircraft. It pays nothing when the cause was genuinely extraordinary, though airlines stretch that word further than the case law supports, so a refusal on those grounds is worth testing rather than accepting.