Jet2.com delay compensation, and how often you'll actually need it
£220 or £350 per passenger, if your Jet2.com flight arrived 3 or more hours late
The exact figure depends on how far you were flying, and the checker works it out from your route. About 629 Jet2.com flights a year cross that line.
In the last 12 months, Jet2.com operated 125,825 flights at UK airports, and 0.5% were 3 or more hours late, the threshold where £220 or £350 per passenger becomes payable.
Punctuality is down on last year: 66.7% of flights ran on time against 67.4% in the twelve months before, and the average delay fell from 19.2 to 18.7 minutes.
| Jet2.com, last 12 months | Figure | vs year before |
|---|---|---|
| Flights at UK airports | 125,825 | was 118,813 |
| Ran on time (within 15 min) | 66.7% | ▼ was 67.4% |
| Average delay | 18.7 min | ▼ was 19.2 min |
| 3h+ late (compensation threshold) | 0.5% | - |
| Cancelled | 0.2% | - |
| Flights 3h+ late (a year) | 629 flights/year | - |
The CAA's figures combine arrivals and departures, so this covers both directions of travel.
Jet2.com's delays, month by month
Worst month: June 2026, averaging 25.1 minutes.
How to claim from Jet2.com
Jet2.com takes compensation claims through its own online form. On timing, they say: Aims to contact claimants within 28 days. Compensation is not paid automatically, so nothing happens until you claim.
If you would rather write, their address for claims is EU261 Team, PO Box 284, Leeds, LS11 1GE, United Kingdom.
Jet2's own page tells claimants who disagree with a decision to appeal to the CAA's Passenger Advice and Complaints Team (PACT), confirming Jet2 is not signed up to Aviation ADR or CEDR.
If Jet2.com refuses and you think the refusal is wrong, the next step is the Civil Aviation Authority's Passenger Advice and Complaints Team, which can review the refusal and press the airline, though its finding is not binding. You do not need a solicitor and you do not pay to use it.
You can claim directly yourself and keep the whole payout, or a claim firm will do the chasing for a share of it. Both end up at the same place.
Claim route checked against Jet2.com's own site and the CAA's dispute-scheme lists on 12 August 2026. Airlines move these pages, so tell us if a link has gone stale.
What the rules turn on
Where the flight departed decides everything, not the airline's nationality. Anything leaving a UK airport is covered by UK261 whoever operates it, and anything leaving the EU by EU261. A delay of 3 or more hours on arrival pays £220 to £520 per passenger when the cause was within the airline's control, which covers technical faults, crew shortages and the knock-on from a late inbound aircraft. It pays nothing when the cause was genuinely extraordinary, though airlines stretch that word further than the case law supports, so a refusal on those grounds is worth testing rather than accepting.
Jet2.com at each UK airport
| Airport | 3h+ % | On-time % |
|---|---|---|
| Manchester | 0.6% | 49.4% |
| Birmingham | 0.5% | 61.6% |
| Stansted | 0.3% | 71.9% |
| Leeds Bradford | 0.6% | 71.9% |
| Newcastle | 0.2% | 75.5% |
| East Midlands International | 0.6% | 76.3% |
| Glasgow | 0.5% | 76.9% |
| Bristol | 0.3% | 62.6% |
| Edinburgh | 0.4% | 68.1% |
| Liverpool (John Lennon) | 0.3% | 81.0% |
| Belfast International | 0.7% | 78.0% |
| Luton | 1.0% | 61.9% |
| Bournemouth | 0.3% | 75.0% |
| Gatwick | 0.8% | 57.6% |
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Source: UK Civil Aviation Authority punctuality statistics, July 2025 to June 2026. Analysis by CheckFlightCompensation; the CAA is credited as the data source as its publication conditions require. Figures cover the 25 largest UK airports.