How much compensation for a delayed Qantas flight?
£520 each, if you land 4 hours or more late (£260 each at 3 to 4 hours)
Check your flight
FreePick your airports and the date you flew. We'll list every flight on that route that day.
A few quick questions. No personal details needed.
Qantas is worse than most of the 81 airlines flying at UK airports for 3-hour delays.
- Flights a year
- 1,465
- Landed on time
- 76.8%
- Land 3 hours or more late
- 19 a year
Last 12 months, CAA data
What you're owed
Every Qantas route we hold a distance for falls in the same band, so that is the figure. About 19 Qantas flights a year cross that line.
The short answer
Getting compensation from Qantas
If your Qantas flight from the UK landed 3 hours or more late, or was cancelled with less than 2 weeks' notice, everyone on the booking may be owed up to £520 each when the cause was within the airline's control. Qantas is an Australian airline, so only flights leaving the UK or the EU are covered, not flights from Australia or Singapore into the UK.
Is my flight home from Australia covered?
No. UK and EU rules only cover an airline from outside Europe on flights leaving the UK or the EU. A late Qantas flight into London does not pay fixed compensation.
What if I missed my connection in Singapore or Perth?
If the whole trip was one booking that started in the UK or the EU, what counts is how late you reached your final destination. Land 3 hours or more late there and you may be owed up to £520 each, even if the delay began on the second flight.
How much is a late Qantas flight from London worth?
Every Qantas route from the UK is long-haul, so a delay of 4 hours or more at your final destination pays £520 each, and a delay of 3 to 4 hours pays half, £260 each. From Paris, 4 hours or more pays about £520 each (€600).
Does a cancelled Qantas flight count?
Yes, if you were told less than 2 weeks before the flight. You are owed the same as a long delay unless Qantas offered a replacement close to your original times, or the cause was outside its control. You can also choose a full refund instead of a new flight.
Watch my flight
Flying soon? We'll watch your flight
If it lands 3 hours or more late we email you what you're owed.
How bad is it
Does Qantas get delayed a lot?
Yes, more than most. It's worse than most of the 81 airlines flying at UK airports, with about 1 flight in 75 landing 3 hours or more late (1.3%).
That works out at about 19 flights a year crossing the 3-hour line, which is the point the airline has to pay.
When is it worst?
October 2025, when Qantas flights ran an average of 41.8 minutes late.
See all the numbers for Qantas
In the last 12 months, Qantas operated 1,465 flights at UK airports, and 1.3% were 3 hours or more late, the threshold where £260 each becomes payable, rising to £520 each from 4 hours late.
Flights are landing on time more often than last year: 76.8% ran on time against 70.4% in the twelve months before, and the average delay fell from 29.7 to 17.1 minutes.
| Qantas, last 12 months | Figure | vs year before |
|---|---|---|
| Flights at UK airports | 1,465 | was 1,458 |
| Ran on time (within 15 min) | 76.8% | ▲ was 70.4% |
| Average delay | 17.1 min | ▼ was 29.7 min |
| 3 hours or more late (the line where they pay) | 1.3% | - |
| Cancelled | 0.7% | - |
| Flights 3 hours or more late (a year) | 19 flights/year | - |
The CAA's figures combine arrivals and departures, so this covers both directions of travel.
Qantas' delays, month by month
Worst month: October 2025, averaging 41.8 minutes.
Where it flies
Qantas at each UK airport
| Airport | Flights | Avg delay | 3 hours or more late | Landed on time |
|---|---|---|---|---|
| Heathrow | 1,462 | 17.1 min | 1.3% | 77.0% |
How to claim
Claiming from Qantas
Airlines rarely pay compensation on their own. Nothing happens until someone claims, and plenty of first claims come back refused when the airline blames something outside its control.
The rules do not change with the airline. What decides your claim is where the flight took off and how late it landed, not whose aircraft it was.
Your rights
What the rules turn on
Where the flight leaves from matters most. Anything leaving a UK airport is covered by the UK rules whoever operates it, and anything leaving the EU by the EU's. A flight into the UK or the EU is covered too when a UK or EU airline flies it. A delay of 4 hours or more on arrival pays £520 each (£260 each at 3 to 4 hours) on the distances Qantas flies, when the cause was within the airline's control, which covers technical faults, crew shortages and the knock-on from a late inbound aircraft. It pays nothing when the cause was genuinely extraordinary, though airlines stretch that word further than the case law supports, so a refusal on those grounds is worth testing rather than accepting.
Other airlines
Source: UK Civil Aviation Authority punctuality statistics, August 2025 to July 2026. Analysis by CheckFlightCompensation; the CAA is credited as the data source as its publication conditions require. Figures cover the 25 largest UK airports. Methodology and limitations.