How much compensation for a delayed Austrian Airlines flight?
£220 each, if you land 3 hours or more late
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A few quick questions. No personal details needed.
Austrian Airlines is better than most of the 81 airlines flying at UK airports for 3-hour delays.
- Flights a year
- 3,217
- Landed on time
- 76.4%
- Land 3 hours or more late
- 3 a year
Last 12 months, CAA data
What you're owed
Every Austrian Airlines route we hold a distance for falls in the same band, so that is the figure. About 3 Austrian Airlines flights a year cross that line.
The short answer
Getting compensation from Austrian Airlines
If your Austrian Airlines flight landed 3 hours or more late, or was cancelled with less than 2 weeks' notice, everyone on the booking may be owed £220 each from Heathrow to Vienna, or about £215 each (€250) from Vienna, when the cause was within the airline's control. Austrian Airlines is an Austrian airline, so flights into the UK are covered as well as flights out.
Is my flight from Vienna to London covered?
Yes. Austrian Airlines is an Austrian airline, so a late flight into the UK is covered as well as the flight out. Vienna to Heathrow is under 1,500 km, so a delay of 3 hours or more pays about £215 each (€250).
What if I missed my connection in Vienna?
If both flights were on one booking, what counts is how late you reached your final destination. Land 3 hours or more late there and the amount is set by the full distance of the journey, even if the first flight was only a little late. On a long route, 4 hours or more late pays £520 each and 3 to 4 hours pays half, £260 each.
What if a strike caused my Austrian Airlines delay?
The CAA lists strikes unrelated to the airline, such as air traffic control or airport staff, as likely outside its control, so those usually mean no fixed payout. A strike by the airline's own staff is not on that list, so it can still pay. Either way, Austrian Airlines must still give you food, drink and a hotel if you are stuck overnight.
Does a cancelled Austrian Airlines flight count?
Yes, if you were told less than 2 weeks before the flight. You are owed the same as a long delay unless Austrian Airlines offered a replacement close to your original times, or the cause was outside its control. You can also choose a full refund instead of a new flight.
Watch my flight
Flying soon? We'll watch your flight
If it lands 3 hours or more late we email you what you're owed.
How bad is it
Does Austrian Airlines get delayed a lot?
No, less than most. It's better than most of the 81 airlines flying at UK airports, with about 1 flight in 1,000 landing 3 hours or more late (0.1%).
That works out at about 3 flights a year crossing the 3-hour line, which is the point the airline has to pay.
When is it worst?
January 2026, when Austrian Airlines flights ran an average of 17.7 minutes late.
See all the numbers for Austrian Airlines
In the last 12 months, Austrian Airlines operated 3,217 flights at UK airports, and 0.1% were 3 hours or more late, the threshold where £220 each becomes payable.
Flights are landing on time less often than last year: 76.4% ran on time against 77.6% in the twelve months before, and the average delay rose from 10.9 to 11 minutes.
| Austrian Airlines, last 12 months | Figure | vs year before |
|---|---|---|
| Flights at UK airports | 3,217 | was 3,931 |
| Ran on time (within 15 min) | 76.4% | ▼ was 77.6% |
| Average delay | 11 min | ▲ was 10.9 min |
| 3 hours or more late (the line where they pay) | 0.1% | - |
| Cancelled | 0.3% | - |
| Flights 3 hours or more late (a year) | 3 flights/year | - |
The CAA's figures combine arrivals and departures, so this covers both directions of travel.
Austrian Airlines' delays, month by month
Worst month: January 2026, averaging 17.7 minutes.
Where it flies
Austrian Airlines at each UK airport
| Airport | Flights | Avg delay | 3 hours or more late | Landed on time |
|---|---|---|---|---|
| Heathrow | 3,027 | 11 min | 0.1% | 76.3% |
How to claim
Claiming from Austrian Airlines
Airlines rarely pay compensation on their own. Nothing happens until someone claims, and plenty of first claims come back refused when the airline blames something outside its control.
The rules do not change with the airline. What decides your claim is where the flight took off and how late it landed, not whose aircraft it was.
Your rights
What the rules turn on
Where the flight leaves from matters most. Anything leaving a UK airport is covered by the UK rules whoever operates it, and anything leaving the EU by the EU's. A flight into the UK or the EU is covered too when a UK or EU airline flies it. A delay of 3 hours or more on arrival pays £220 each on the distances Austrian Airlines flies, when the cause was within the airline's control, which covers technical faults, crew shortages and the knock-on from a late inbound aircraft. It pays nothing when the cause was genuinely extraordinary, though airlines stretch that word further than the case law supports, so a refusal on those grounds is worth testing rather than accepting.
Other airlines
Source: UK Civil Aviation Authority punctuality statistics, August 2025 to July 2026. Analysis by CheckFlightCompensation; the CAA is credited as the data source as its publication conditions require. Figures cover the 25 largest UK airports. Methodology and limitations.