Singapore Airlines delay compensation, and how often you'll actually need it
£520 per passenger, if your Singapore Airlines flight arrived 3 or more hours late
Every Singapore Airlines route we hold a distance for falls in the same band, so that is the figure. About 8 Singapore Airlines flights a year cross that line.
In the last 12 months, Singapore Airlines operated 4,169 flights at UK airports, and 0.2% were 3 or more hours late, the threshold where £520 per passenger becomes payable.
Punctuality is up on last year: 80.1% of flights ran on time against 65.9% in the twelve months before, and the average delay fell from 15.9 to 9.8 minutes.
| Singapore Airlines, last 12 months | Figure | vs year before |
|---|---|---|
| Flights at UK airports | 4,169 | was 4,350 |
| Ran on time (within 15 min) | 80.1% | ▲ was 65.9% |
| Average delay | 9.8 min | ▼ was 15.9 min |
| 3h+ late (compensation threshold) | 0.2% | - |
| Cancelled | 0.2% | - |
| Flights 3h+ late (a year) | 8 flights/year | - |
The CAA's figures combine arrivals and departures, so this covers both directions of travel.
Singapore Airlines' delays, month by month
Worst month: July 2025, averaging 15 minutes.
How to claim from Singapore Airlines
If Singapore Airlines refuses and you think the refusal is wrong, the next step is the Civil Aviation Authority's Passenger Advice and Complaints Team, which can review the refusal and press the airline, though its finding is not binding. You do not need a solicitor and you do not pay to use it.
You can claim directly yourself and keep the whole payout, or a claim firm will do the chasing for a share of it. Both end up at the same place.
Claim route checked against Singapore Airlines' own site and the CAA's dispute-scheme lists on 12 August 2026. Airlines move these pages, so tell us if a link has gone stale.
What the rules turn on
Where the flight departed decides everything, not the airline's nationality. Anything leaving a UK airport is covered by UK261 whoever operates it, and anything leaving the EU by EU261. A delay of 3 or more hours on arrival pays £220 to £520 per passenger when the cause was within the airline's control, which covers technical faults, crew shortages and the knock-on from a late inbound aircraft. It pays nothing when the cause was genuinely extraordinary, though airlines stretch that word further than the case law supports, so a refusal on those grounds is worth testing rather than accepting.
Singapore Airlines at each UK airport
| Airport | 3h+ % | On-time % |
|---|---|---|
| Heathrow | 0.3% | 81.8% |
| Gatwick | 0.2% | 79.7% |
| Manchester | <0.5% | 71.2% |
Flying soon? We'll watch your flight
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Other airlines
Source: UK Civil Aviation Authority punctuality statistics, July 2025 to June 2026. Analysis by CheckFlightCompensation; the CAA is credited as the data source as its publication conditions require. Figures cover the 25 largest UK airports.